Chapter 1 - DEFINITIONS
Chapter 2 - INTRODUCTION
Chapter 3 - THE ORDERING PROCESS
Chapter 4 - TERMS OF PAYMENT / INVOICING
Clients receive access to the WWH services that they have ordered within 24 hours from their confirmation of payment. WWH recommends to all its clients to confirm payment by email to firstname.lastname@example.org
Clients agree to pay for WWH services in advance toward the period they are supplied.
All pro-forma invoices are sent by email and a printable version is made available for the client in the control panel. Clients agree to pay the amount stated on the invoice in advance toward the period of time they are supplied with the required services. Clients agree to pay the amount on the pro-forma invoice within 5 days from the issuing date.
After the processing of payment WWH issues an invoice that is sent to the client by mail to his location.
Customers are responsible for the provision of sufficient funds in their account and we will not be held responsible for any charges incurred as a result of overdrawing of the bank account or credit card or as a result of failed transaction
All invoices and payments are processed in RON. Prices expressed in other currencies are informative and may be inaccurate due to modifications of the exchange rate. Clients are strongly advised to check the amount using the exchange rate of the same day the order was submitted.
We reserve ourselves the right to terminate any account after 5 days if due payment is not made. Any postponement will be at our discretion
You should know that payment made trough credit/debit cards implies a 3% commision.
Chapter 5 - MONEY BACK GUARANTEE
Customers are entitled to a refund within 30 days of the initial order being placed. Clients will request this by an email to email@example.com . The email must contain the client's personal identification information, the reasons which have led to this decision, as well as the information required for the money transfer.
The 30 day money back guarantee does not apply and will not be issued for domain registrations.
In case of a confirmed refund, the client will receive, back, his money ;
After the 30 day introduction period, no refunds will be issued for account cancellations
Chapter 6 - MISUSE
Spam / Unsolicited Mass E-mail
The sending of Unsolicited Commercial Email (SPAM) through our servers promoting any website or through third party servers promoting a website hosted by us can result in the suspension or termination of the customers web hosting account without refund. Mailing lists may be operated as long as individuals choose to subscribe to receive mailings via clear 'opt in' methods and a strict removal procedure is published in all mailings. 'Safelists' and other advertising related mailing lists may not be operated. Any complaints received are taken seriously and will be investigated.
Only the chat room scripts provided for the customer in their control panel are allowed on our server. Any other scripts found will be disabled and the account suspended in serious or repeated cases. An exception to this term is provided for scripts which are FULLY applet based whereby the applet is downloaded and run from the clients system.
Under no circumstances must our servers be used for the hosting or communication of, reference to or linking to any of the following:
- nudity, pornography, anything of a sexual, lewd, or obscene nature;
We do not allow the use of the following scripts on our servers:
In the event that a resold account is in breach of our misuse terms, we reserve the right to suspend this account without informing the reseller. The end user will not be contacted by us and every effort will be made to inform the reseller (our customer) of our actions and reasons.
In reference to the BUSINESS hosting package, we reserve ourselves the right to accept or refuse customers, depending on the content of the site in question, as well as to suspend or cancel contracts without prior notification, in case the customer violates the terms and conditions we had agreed upon. Thus, any order that requires hosting for a site that could be included in the category of e-commerce will be rejected, including:
It is also forbidden to use our servers for storage / archiving (exp. Movies, mp3, pictures, emails, etc.), files must be connected directly from the website. Business hosting accounts have imposed a limit of 250 000 files or directories. Accounts that exceed 20GB storage space are excluded from the backup.
WWH continuously supervises the hosted domains so that the above stated is observed, using methods based on resource monitoring.
Clients who want to purchase the BUSINESS hosting package are advised to contact our team for any questions they might have.
VERY IMPORTANT! We will not host great resource consumer sites on our Shared Hosting packages. The term 'shared' means that several clients use resources by division
Chapter 7 - BACKUP
Regularity and policy
Chapter 8 - RESOURCE USE
CPU & Memory
All accounts are monitored for their use of server resources. If any account is using a high amount of server resources we will contact the customer to discuss the issue with them. In serious cases where an account is using a considerably large amount of system resources (memory, CPU etc.) the account may be suspended or script disabled without notice to maintain the smooth running of the server.
Data transfer and webspace allocations
Within Shared Hosting or Reseller plans, there is a limit for sending and receiving emails. We have established it for: 25MB attachments and 25 MB total email size.
Chapter 10 - LIMITATION OF LIABILITY
We are not responsible for any claimed damages, which may result from our servers going offline, or being unavailable for any reason. This includes damages which may result from the corruption or deletion of data. The customer agrees to indemnify and hold us and our employees harmless from any claims, damages, including but not limited to consequential damages resulting from the use of the service which damages the customer or any other party.
Chapter 11 - GENERAL TERMS
We will cooperate fully with investigations of violation of systems or network security at other sites and will cooperate with law enforcement authorities in the investigation of possible criminal violations. Customers who violate these terms may incur in criminal or civil liability.
For clients with multiple accounts and resellers, we reserve the right to suspend all accounts should the main account owner violate these terms and conditions in a manner deemed by us to be extremely serious.
In the event that we are unable to contact a reseller account holder to pursue payment, we reserve the right to contact their customers to inform them of the situation. We also reserve the right to contact a resellers customers if they are 'abandoned' by the reseller account holder.
We will be the sole arbiter as to what constitutes a violation of these terms and conditions. The failure by a customer to meet or follow any of the above terms and conditions is grounds for account suspension or deactivation .
We reserves the right to add, delete, or modify statements in these Terms and Conditions, our hosting packages, prices and website at any time with notice provided via WWW and announcements in our forum and/or customer control panel(s). All customers are encouraged to check this document at least once a month to ensure they are aware of any changes.
Rules for the registration of ro.im domains
The purpose of this document is to describe the rules governing the registration of .im domains and use of domain names within the ro.im domain and its sub-domains. The Rules as amended from time to time form part of our terms and conditions (see separate document “Terms and Conditions”) and are part of your contract of registration with us. Except where otherwise stated in the Rules, the definitions used in the terms and conditions apply to the Rules.
Chapter XIV - ICANN RULES FOR DOMAIN AUTORENEWAL AND DELETION
At WWH domain names (.com, .net., .org, .info, .name, .biz, .mobi) are registred for fixed periods of time and are available to be renewed any moment during a valid registration prior to the domain registration expiration date. Before period of registration ends, we will send several emails to the clients or to the agents acting on their behalf, in order to notify them about the expiration of their domain at a certain date.
These emails will be sent with 75 days before the expiration of the domain. It is important that our email addresses won’t be blocked by spam or junk, and for the clients, to have valide email addresses in our data base, in order to receive any notifying email from us.
If a client doesn’t renew the domain on time, the domain can be deleted and after it can be reselled. In order to help our clients renew the domains, we could, but we are not obliged to, oferr them a grace period after the date of expiration. We currently endeavor to provide a grace period that extends 16 days past the expiration date, to allow the renewal of an expired domain. 21 days after the expiration date of a domain, the expired domain will be removed from the customer's account and all name servers will be changed. The expired domains will open a special page, where clients will be notified that their domain is epxired and they will have there a renewal link. There will also be there a Pending/Delete button and notifications about the expiry will be included in a weekly report of renewal and expiration which will be emailed to each client.
During this period a client can renew a domain name; however, a grace period is not guaranteed and can change or be eliminated at any time, without any notice. Consequently, every client who desires to renew his domain name, should do so in advance of the expiration date, to avoid any unintended cancelation of their domain. In case a domain name is not renewed it will be deleted. The registrars can, but they are not obliged to, offer a grace period of 30 days past the expiration date. This period is not quaranteed, that is why we advice our clients to renew their domains on time.
For this service the client must pay an extra fee of 75 euro. If the domain name is not rebought it becomes available for registration. If the domain name is the object of a legal dispute and it expires or it is deleted during the dispute, the part who intented the trial has the possibility to renew the domain in the same commercial conditions as the client. If the case is closed or a judge decides against the part, the domain names can be deleted in 45 days or renewed by WWH or by the client in the grace period mentioned above.
ICANN Policy: http://www.icann.org/dndr/udrp/policy.htm
Master Contract: Exhibit A: http://resellers.tucows.com/contracts/tld/exhibita